37 Park Road, Teddington, Middlesex, TW11 0AU
Telephone: 020 8977 5481
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If you are seen in hospital, be that through A&E, as an inpatient, or in an outpatient clinic, you may have some tests the results of which you won’t get immediately. Understandably, patients often contact us, as their GP practice, to try to get hold of these results.
Unfortunately, we almost never have them. When a test is carried out, the result goes to the doctor who requested the test. This means that when a hospital doctor orders it, the result will go to them and only to them, and we only find out about that result if they write to us.
We therefore do not chase hospital tests for three main reasons:
For these reasons, please contact the hospital where you had the tests run, and ask for the secretary of the doctor who saw you. They can obtain the results, or let you know when and how you will receive them. If you have any difficulty with the clinical team, ask for the hospital “PALS”, or Patient Advice and Liaison Service, who can chase them up on your behalf. Please try not to take up our receptionists’ time asking us to do this, as it is the hospital’s responsibility.
We are of course very happy to discuss your results with hospital doctors should they wish.
PALS numbers:
Kingston Hospital | Tel: 020 8934 3993 | e-mail: khft.pals@nhs.net |
West Middlesex University Hospital | Tel: 020 8321 6261 | e-mail: wmpals@chelwest.nhs.uk |