Park Road Surgery

37 Park Road, Teddington, Middlesex, TW11 0AU

Current time is 08:45 - We're open

NHS

Telephone: 020 8977 5481

Out of Hours: 020 8977 5481

Appointments

Coronavirus Notice

Please do not come into the surgery if you have a cough or fever. You should stay at home and use 111 online for advice. Please see the latest news page for more information.

PLEASE NOTE: We will be triaging all appointment requests for a GP appointment for the time being. We will be asking about your symptoms or whether you could have been in contact with someone who might be infected and will then offer a GP phone appointment if necessary.

This decision has meant that we are not able to offer online booking of GP appointments at this time. We have some telephone consultations to book online – please note that these are bookable on the day only.

Please bear with us as we do appreciate that this will mean that the telephone system will be busier and apologise for any inconvenience caused.

It is normally possible to see a male or a female GP if you have a preference. Please make sure that you ask the receptionist when booking an appointment.

Please make a separate appointment for each person to be seen. Please let know if you are unable to keep your appointment, as we will be able to offer it to someone else.

Emergencies will be dealt with at short notice and with whichever doctor is available.

 

Online appointment booking is currently limited due to the need to pre-triage appointment requests due to the coronavirus.

Registration for online services can now be done through the NHS App. Please ask our Receptionists for further details.

Online appointment booking is carried out through the website called Patient Services (www.patient-services.co.uk).  This website includes a help section for patients and includes user guides and videos on how to migrate to the new website and the new services available.

Please do not book appointments online if you require a diabetic check, immunisations, cervical screening or dressings – please book these appointments at reception or by telephone so that we can ensure that you see the most appropriate clinician and for the correct amount to time.

 

Our appointment system:

In each session about 40% of appointments are pre-bookable up to three weeks ahead. 60% of appointments are bookable on the day for non-urgent and urgent conditions. Bookings for these appointments taken from 08:30. Part of one session every afternoon is kept for urgent conditions that need to be seen.

A session normally comprises 15/18 ten-minute appointments. Individual doctors work different days and hours so are not always available. The receptionists can advise you when particular doctors are working.

PLEASE NOTE: Appointment slots are for ten minutes each and normally your doctor will only be able to discuss one major issue in that time.Where you have further issues you may be asked to come back for a further appointment.

Pre-bookable appointments are available to be booked up to three weeks ahead. Pre and post natal appointments with a doctor, diabetic appointments and appointments with our nursing staff can be booked up to four weeks ahead. You may of course book with a male or female doctor according to preference and availability.

Every effort is made to keep to time, however given the complexity of some of our work we would ask for your understanding if a surgery should be running late.

Telephoning the doctor

There are many enquiries with which the reception staff, practice manager or nurses may be able to help you. However, if you wish to speak to a doctor please telephone reception between 11:45 and 12:30 when a doctor will try and take your call. Remember that interruptions during surgery times are disruptive to both the doctor and the patients.

We also now offer some telephone consultations. These can be booked with reception. Please be aware that the doctor will phone you back within an hour or two of the allocated time (but we are unable to be precise). If they are unable to get through to you on the number provided then it will be necessary to rebook the consultation.

Emergencies

In an emergency please telephone the normal surgery number and the receptionist will contact the doctor. If there is not a doctor in the building the duty doctor will be contacted.

When the surgery is closed please telephone the normal number and you will be given details of how to contact out of hours services.

In a life-threatening situation please telephon 999 first, and then inform the surgery.

Sick Children

Children, even if they have a fever or rash, can usually be brought safely to the surgery, but whenever possible please telephone us first to ensure you are seen promptly. It is often quicker to attend the surgery than to wait for us to visit, but please don’t walk in and expect a doctor to be on the premises all the time. Telephone us first.

Text appointment reminder service

Please note that we are now sending out text reminders for appointments booked in advance. If you haven’t received these please check with reception that we have your correct mobile phone number (or please let them know if you want to opt out of this service). If you are a young person then please note that we may still have your parent’s mobile number listed in your record so let us know if you want to change this to your number.

We may occasionally send out information on clinics (e.g. flu jab invites) or request feedback via text. Please note that we do not read replies sent by text (unless it is an automated reply as requested in the message e.g. to cancel an appointment).

NEW: Doctorlink Symptom assessment tool

We have been looking at how we can improve access to Practice services and are piloting DoctorLink as our new online service where you can access advice and appointments on line.

Registration is simple and you can register here https://app.doctorlink.com/park/register.

For all appointment requests we ask that you undertake a symptom assessment through DoctorLink. The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment – whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required at Park Road Surgery, we will receive an email notification and will then telephone you to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker) where possible. If you do not receive a phone call from us within this time scale please telephone us on 020 8977 5481 to arrange an appointment slot.

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

In the future it will be possible to directly book an appointment (where this is indicated) further to completing the symptom checker, but at the moment this functionality is not available.

 

Opening Times

  • Monday
    08:30 until 20:00
    (Extended Hours: 18:30 - 20:00)
  • Tuesday
    08:30 until 18:30
  • Wednesday
    07:00 until 18:30
    (Extended Hours: 07:00 - 08:00)
  • Thursday
    08:30 until 18:30
  • Friday
    07:00 until 18:30
    (Extended Hours: 07:00 - 08:00)
  • Saturday
    CLOSED
  • Sunday
    CLOSED