Park Road Surgery

37 Park Road, Teddington, Middlesex, TW11 0AU

Telephone: 020 8977 5481

Sorry, we're closed

NHS app – repeat medication

Posted on January 14th, 2022

Many of you are getting in touch because the NHS App shows medications as “unavailable”, implying they are not on your repeat medication list.

This is not the case – the App shows that message when medications have run out of issues and when they’re simply not on the list. Sometimes this will mean you need blood tests or a review, but if you request the medication we will generally issue it.

Compounding this problem is the fact that the NHS App doesn’t let you free-text requests in this situation, which appears to be a bug with their system which we have raised with them.

In the meantime, you can use the existing Patient Services system, or if you e-mail explaining the situation we will try to accommodate things.

It is frustrating for us and you when incorrect or misleading information is sent out like this, but we have no control over the NHS App, so please direct any comments on it to NHS Digital.

Opening Times

  • Monday
    08:30am to 08:00pm
    (Extended Hours: 18:30 - 20:00)
  • Tuesday
    08:30am to 06:30pm
  • Wednesday
    07:00am to 06:30pm
    (Extended Hours: 07:00 - 08:00 and 18:30-20:00)
  • Thursday
    08:30am to 06:30pm
  • Friday
    07:00am to 06:30pm
    (Extended Hours: 07:00 - 08:00)
  • Saturday
    09:00am to 05:00pm
    One Saturday per month
  • Sunday
NHS A-Z Conditions
Find Local Services
Live Well