Park Road Surgery

37 Park Road, Teddington, Middlesex, TW11 0AU

Telephone: 020 8977 5481

We're open

Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Please note that as of 2022, NHS Digital have changed the way in which you opt-out of sharing your data nationally. They provide a full list of ways in which you can opt-out, with the key message being that we are not able to do this for you as we were historically. If you would like to opt-out, we’d suggest you do so either through the NHS App or the national website. We did take action on this on your behalves in 2021, per this news post.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Privacy Notices

A full list of practive privacy notices is available here.

Complaints

Complaints leaflet 2023

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Please note that it is our practice policy not to monitor comments posted about the practice on social media, with the exception of NHS Choices. If you wish to raise a complaint or compliment to the practice please contact the practice directly, so that we can feedback as appropriate.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Opening Times

  • Monday
    08:30am to 08:00pm
    (Extended Hours: 18:30 - 20:00)
  • Tuesday
    08:30am to 06:30pm
  • Wednesday
    07:00am to 06:30pm
    (Extended Hours: 07:00 - 08:00)
  • Thursday
    08:30am to 06:30pm
  • Friday
    07:00am to 06:30pm
    (Extended Hours: 07:00 - 08:00)
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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