Contact the practice
Park Road Surgery
37 Park Road
Teddington
Middlesex
TW11 0AU
Telephone: 020 8977 5481
Out of Hours: 111
Opening Times
| Monday | 8:30am to 8:00pm Extended Access: 6:30pm to 8:00pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 7:00am to 6:30pm Extended Access: 7:00am to 8:00am and 6:30pm - 8:00pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 7:00am to 6:30pm Extended Hours: 7:00am to 8:00am |
| Saturday | 9:00am to 5:00pm One Saturday per month |
| Sunday | Closed |
If you need help when we are closed
The practice’s out of hours emergency service is commissioned by the South West London ICB, who have contracted the service to a collaboration between Care UK and US private healthcare firm.
If you need urgent medical advice when the surgery is closed please call 111.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Physical accessibility
There is ramped access at the front of the building (entrance in Park Road). Please ring the bell for assistance. There is a toilet located on the ground floor in the waiting area which has wheelchair access.
Please make it clear to reception staff when booking if you need to seen downstairs, or need any other form of assistance. We will do our best to help. If you encounter any problems because of a disability please discuss with our practice manager who will endeavour to find a solution to your problem.
We are able to book translation services (including British Sign Language) if required. If you require this service please let reception in advance know when booking your appointment
Prams, baby buggies and bicycles may be parked in the front garden at the owner’s risk. We advise that you padlock them to the railings.
Nursing mothers: Unfortunately we do not generally have a private room that we can offer for breast-feeding, but mothers are welcome to breast-feed theirs babies in the waiting room. If this is not acceptable please speak to one of our receptionists and we will try to find alternative space for nursing your child.
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Please note that it is our practice policy not to monitor comments posted about the practice on social media, with the exception of NHS Choices. If you wish to raise a complaint or compliment to the practice please contact the practice directly, so that we can feedback as appropriate.
PALS (Patient Advice and Liaison Service)
The PALS service can provide confidential advice and support, helping you to sort out any concerns you may have about the care your local doctor may provide. They can also help guide you through the different services available from the NHS locally.
You can contact PALS on 0800 026 6082.
