Important Update: We’re Changing Our Clinical System on 30th September 2024
Important Update: We’re Changing Our Clinical System on 30th September 2024
We are excited to inform you that we will be changing to a new and improved clinical system (Medicus) starting on Monday 30th September 2024. This upgrade will enhance how we manage services behind the scenes and offer more streamlined ways for you to interact with us. This will bring some changes to how you engage with us for services like ordering repeat prescriptions and booking appointments, and we explain these below.
As we make this switch, there may be some temporary disruptions to our services while our team adjusts to the new system. We kindly ask for your patience during this period.
Please note this important information about the availability of appointments as we switch to the new system:
On Friday, 27th September, and Monday, 30th September, we will offer a limited appointment service, with only on-the-day emergency appointments available.
We appreciate your understanding and support during this transition. Our aim is to improve the quality of service in the long term, and we’re grateful for your cooperation as we make these changes.
What’s changing & what can you expect?
- Ordering repeat prescriptions online:
This can be done through a new Patient Portal, available through our website.
Logging on through the portal will be easy and quick.
You can also continue to request repeat prescriptions available to you through the NHS App.
2. Booking appointments online: There will still be some appointment slots available to book online each day via a link on our website (click on the Appointments box), from 9pm on the evening before. The appearance of the booking system may look slightly different. You will need to enter your name, DOB and postcode to verify that you are registered here.
- Please note: For patients who currently use Vision Patient Services or the NHS App for these services, you will need to do this through our website from 30th
- Please be assured that it will still be possible to call the surgery to make an appointment and to drop in or post prescription requests.
3. Online medical requests and administrative queries: The new Patient Portal will also be used for these services. You will be able to access the patient portal via the practice website homepage. This is how the new portal will appear:
Please note that this is to be used for routine requests only.
4. Appointment confirmation and other communications from the practice:
Communications from the surgery, such as appointment reminders, will be sent by email rather than text, if we have your email on our records (as this will save on SMS text messaging costs to the NHS).
- Note: Appointment communications are for information only and are no-reply. They are sent from an automated inbox which is unstaffed and therefore we cannot reply. For any queries that you’d like to send in digitally, please use the new patient portal (see above) for a guaranteed response from someone at the practice.
5. Portal Security: When you receive a response from us to a request you have submitted via the Patient Portal, the response will be via email which will contain a secure link. For privacy & security, you’ll need to enter your Date of Birth to access these messages.
6. Medical records access: Patients should be able to apply for medical records access through the NHS app after we move systems.
Please note that the NHS App functionality won’t be available until 1st October.
Thank you for your patience!
